Department: Operations

FLSA Status: Non-exempt

Reports to: Outside Service Plant Superintendent

Job Status: Full-Time

Positions Supervised: 5

Work Schedule: Monday – Friday 8-5 (Required to work on call rotation)

Position Purpose: The Outside Service Plant Technician Supervisor is responsible for performing system maintenance, construction, customer service, installation and testing as directed.

Expectation for all employees: Support the organization’s mission, vision, and Professional Purpose by exhibiting the following behaviors: operational excellence, collaboration, innovation, self-improvement, integrity, and customer commitment.

Core Function(s)

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each core duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Core Functions Statement(s)

• Assist with maintaining all aspects of the head-end, network, hub, NOC, and other system operations.
• Perform and assist with the installation of fiber and coax to subscriber premises.
• Perform and assist with customer service calls
• Perform necessary wiring for system components
• Assist with collection of monies or equipment.
• Assist with ONT provisioning and DCT staging as needed.
• Assist with inventory management.
• Ensure vehicles are well stocked with tools, material, and inventory.
• Troubleshoot and repair network fiber and coax plant.
• Perform documentation and certification of customer services and equipment.
• Assist technician and installers to assure all job functions are completed professionally and in a timely manner in accordance with customer expectations and company policy.
• Maintain all records and reports for strict adherence to and proper documentation of network performance.
• Work with Tel-com Plant Mgr. on continual educational development for staff.
• Oversee, inspect and provide quality checks on Communication contracted projects, installations, safety and service to assure compliance with MUS standards.
• Prepare all required reports and documentation required to fulfill responsibilities of position.
• Adhere and comply with all scheduling for standby support to NOC and helpdesk as needed.

Additional responsibilities

• Allocates and supervises the daily work
• Maintain flow of field work for all other OSP Technicians
• Updates records in Telecom database
• As part of a service oriented organization, perform any and all duties requested, whether scheduled or on an emergency basis.
• Observes and follows all safety rules, procedures, standards and specification codes in all job aspects.
• Ability to maintain reliable, predictable, and reasonable attendance.
• Must maintain a valid drivers’ license from state of residence.

Qualifications: Knowledge, Skills, & Abilities

• Associate degree in Computer Science, Fiber Optics, Networking, Broadband or related field or equivalent number of years of experience.
• Intermediate computer skills that contains a broad knowledge; knows and applies the full range of concepts, practices of the field.
• Communicate frequently in a professional manner with internal and external persons
• Competencies include analytical, computer, communication, and coordinating skills.
• Maintain primary residence in the city limits of Morristown or immediate vicinity of Hamblen County

Preferred Qualifications

• 3-5 years’ prior work experience

Other requirements:

• May be required to attend up to but not limited to 20 hours annually of certification training.
• Seek to stay abreast new technology to ensure best practices for operations.
• Basic Leadership skills

Contact :
EOE/M/F/D/V
TN Drug Free Workplace
E-Verify

All career opportunities require a completed application form. You may attach a resume. Forward the completed application along with the resume by email, fax, or by mail to the address below. MU only accepts employment applications when a job opening is available.

Click here for the application.


Applications and resumes can be sent to:

Email:
hr@musfiber.net

Mail:
Human Resources Director
P.O. Box 667
Morristown, TN 37815-0667

Fax:
(423) 616-0264